How do I get help or report a problem?
Short answer
Email [email protected] with your device, your iOS or macOS version and what you did just before the problem appeared. Privacy questions go to [email protected] and copyright or legal notices to [email protected]. We read everything that arrives.
Reviewed 30 July 2026
A useful report answers three things: what you expected, what happened instead, and whether it happens every time. A screenshot of the moment it goes wrong is worth several paragraphs.
Please never send
- IPTV panel usernames or passwords — we never need them, and cannot use them.
- Receipts with card details.
- Files you do not have the right to share.
The support page has fixes for the most common issues — stalled downloads, a channel that will not open, Wi-Fi Transfer that cannot be reached, and Pro not appearing after a purchase.